Question
When there's new activity in Guide or Gather, like new articles, posts, or comments, the users who follow content are notified via email. Can I change or control the email address these automated notifications are sent from?
I changed the domain of my help center, but the emails sent to my audience don't match my custom domain. Why don't these emails use my custom domain?
Answer
The emails that notify customers of Guide or Gather updates aren't customizable. They use a standard format and are always sent using the address noreply@{subdomain}.zendesk.com. For more information, see this article: Help center guide for end users.