Help center guide for end users

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  • Support Admin

    There is this statement:

    You will not be notified when updates are made to the body of an article, post, or comment.

    This is the one feature I would expect when following an article. How can we enable that functionality?

  • Ad Astra Support

    I agree with support admin!

  • Robyn Casanova

    Agreed. I don't understand the purpose of following an article, if not to receive notifications on updates.

  • Tiina A

    I agree on the above comments, and actually, I have subscribed to our own articles via my personal email account, and it seems that I DO get the updates within the article comments in some cases, but in some cases not at all. So there must be still something that influences if the change in the contents triggers another email to followers. Can it be that if the article title is adjusted, then the followers get an email?

  • Dekbi
    Zendesk Customer Care
    Hi Tiina,
    We have documentation that answers the confusion about the notifications that you get from a subscribed article. It states that whenever you are subscribed to an article, you will receive a notification only if there are new comments on the article or post; however, you will not receive notifications when the content in the article or post is updated.
    For your reference: What does Follow mean in Guide or Gather?
    I would recommend also sharing this feedback and your use case in our product feedback forums so our product managers can consider these suggestions for future updates.
  • Ad Astra Support

    I found 2 posts in the product feedback section that we can upvote for this functionality. I have upvoted both articles. 

    Follow article feature to notify users of article content updates

    Notifications for updated content in articles

  • Reshma Patel

    I 100% agree with all the comments above. We created our own release notes process around this and created one knowledge article for month and add weekly release notes to it. If I am following an article, I would 100% want to be notified of updates being made to the article. If I was doing something one way, and now it changed, I would want to be informed of the change. 

  • Ksenia Shanyuk


    We have just migrated to Agent workspace but now I have the below issue occurring: "im ringing a number which isnt on the profile, when i end call, it shows the recording against the number which is on the profile, not the number i have rang" Could you please advise if this si expected behaviour? 

    In addition, I reported issues with chats earlier today but yet to receive the response (#10159255


    Thank you 

  • Dane
    Zendesk Engineering

    Ksenia Shanyuk,

    Are you still experiencing this issue? If you do, please contact us through Messaging for there's a need to investigate your account directly regarding this behavior.

  • prakash.sati

    If someone can help us with below secnrio?

    We have multiband setup, we getting different options in help center profile dropdown while we log with the same user id.


  • Dane
    Zendesk Engineering


    It's possible that the codes for your help center has been modified for your brands. You'll just have to compare your codes in Guide > Customize Design > Customize > Edit Code and use the code for the format you prefer. I also noticed that you have already submitted a ticket and is already being worked on. Please wait for the update from my colleague.


    Is it possible to send a notification email to the subscribers/followers of a particular section whenever a change is done to the section
    1. whenever any article is added

    2. whenever any change is made to the section, be it editing the name and description of section, or deleting the section.



  • Christine
    Zendesk Engineering

    Hi Aazim,

    I see that you already raised a ticket with us regarding this. Kindly check your email for more information. Thank you!


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