Enabling search across multiple help centers

What's my plan?

Suite

Enterprise or Enterprise Plus

Support with

Guide Enterprise

Attention: If you are not on a Suite plan, you must have Guide Enterprise and Support Enterprise to support multiple help centers.

If you have multiple help centers, you can configure your help center search settings to let users search across one or more of your help centers. You can decide which help centers to include in the search results and whether you want to include community content from those help centers.

If you set up federated search, you can also configure your search settings to include external content sources in your search results. See Including external content in your help center search results.

You must be a Guide admin to enable search for multiple help centers.

To enable users to search across multiple help centers

1. In Knowledge admin, click Settings () in the sidebar.
2. Click Search settings.
3. Under Search sources, click Manage.

   

4. Review the search sources that are currently selected to appear in your help center search results, then click Manage search sources to add or remove sources from this list.

   

5. In the Manage search sources list, select the name of each help center you want to include in the search results. The name of each help center that's been activated for a brand appears in this list. You might not have a corresponding help center for each of your brands.

   If you want to search for community posts from multiple help centers, you must enable community as a search source in each help center's search settings. If you do not have community enabled in the help center that contains the community post you want to surface in search for other help centers, it will not appear in the search results for those help centers. In the example below, the Zendesk help center can only surface community results from the Hobby Supply help center if both the Hobby Supply and the Zendesk communities are enabled.

   

6. Click Save.