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Using help center search


Viewing and managing your search settings

What's my plan? Guide admins can use the Search settings page to view and manage settings that impact the way in whi...

Edited Jun 21, 2024

0 votes  ·  14 comments

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About semantic search and how it works

What's my plan? Guide has begun to use semantic search as a way to generate the most accurate search results ...

Edited Jun 21, 2024

6 votes  ·  31 comments

6

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31

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About search sources in the help center

What's my plan? When users search the help center, they are searching all knowledge base articles and commu...

Edited Feb 10, 2025

0 votes  ·  3 comments

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Managing search crawlers

What's my plan? Search crawlers let you implement federated search in your help center without the d...

Edited Nov 15, 2024

0 votes  ·  1 comment

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Understanding search crawler locales

What's my plan? A locale is a standard that specifies the language of your help center content and possibly also a r...

Edited Jun 21, 2024

0 votes  ·  1 comment

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Including external content in your help center search results

What's my plan? If you set up federated search in your help center, you can configure ...

Edited Feb 10, 2025

2 votes  ·  6 comments

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6

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Troubleshooting the search crawler

What's my plan? Zendesk Federated Search enables your end users to see content in your help center search results ...

Edited Jun 21, 2024

0 votes  ·  14 comments

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14

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Setting up federated search in your help center using a search crawler or the API

What's my plan? You can set up federated search for your help center using either a search crawler or the Federate...

Edited Feb 10, 2025

4 votes  ·  22 comments

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22

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Manage search filters

What's my plan? When you set up help center federated search, either through the Federated...

Edited Feb 10, 2025

2 votes  ·  19 comments

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19

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About help center federated search

What's my plan? Help center federated search lets your end users see content in your help center search ...

Edited Feb 10, 2025

8 votes  ·  42 comments

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42

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About search engine optimization (SEO) in the help center

What's my plan? The help center comes with its own search that you can optimize your content for, but it’s i...

Edited Jun 21, 2024

13 votes  ·  10 comments

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Enabling search across multiple help centers

What's my plan? If you are not on a Suite plan, you must have Guide Enterprise and Support Enterprise ...

Edited Feb 07, 2025

3 votes  ·  10 comments

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10

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