My user segment tag cannot be found in the user tag list

Issue symptoms

I set up a user segment tag for an organization or users. However, the tag is not appearing in the tag list of my account, or anywhere else.

Resolution steps

The tag does not appear because it has not been added to any organization yet. User segments use tags as a filter. Unlike ticket tags, which appear in drop-downs and searches after their creation, user segment tags must be associated with an organization first.

To resolve this issue, add your tag to any organization or user profile.

Note: If you do not see the tag field from organizations or end user profiles, enable user and organization tagging. To prevent duplicates and confusion, use a consistent naming convention for your tags.