Why aren't categories and sections visible to customers?

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  • light

    Hello, many users have this interface after clicking the article link. What is the reason? Very urgent, thanks for your help.

  • Roxelle Miayo
    Zendesk Customer Care

    This request was closed and merged into request #9725915 "[Community Post] Why do my artic...".

  • Helene

    This issue is still up to date : for non signed user : they don't see category but section which make no sense in the architecture of FAQ, I have been through the 4 points and still struggling to have the same content for signed in and non signed user 

    thanks for your help 

  • Mark Bolatian

    Hi Team,


    I have added in a new category, with a section within that and then an article (which has been "Published") within the section as noted in the instructions via this article, however it is still not appearing on our main page



    I also made the article itself visible to all but it didnt do anything.

    Is there a bug currently with this ? If i have missed something please let me know.




  • Dane
    Zendesk Engineering
    Hi Mark,

    If this is not appearing for end-users, it's possible that it's only visible to a specific user segment. But if it's set "Visible to everyone", please contact us directly so that we can investigate further.
  • Ral Risos

    Hello Team,

    I am having trouble showing some of the sections in our main page. The page has 33 sections to be browsed but the page only shows 30 and there's no next page button. I have checked if the test articles were set "Visible to everyone".

    What could be the issue? If i have missed something please let me know.



  • Elaine
    Zendesk Customer Care
    Hi Rai,

    If you're experiencing a situation where your main Zendesk page displays only 30 out of 33 sections without an option to view the rest, here's what you can do. First, check if there's a limit set to display only 30 sections per page in your pagination settings. Ensure that all 33 sections are configured as "Visible to everyone" because any sections set as restricted won't appear. Also, review your custom theme settings or code, as it might be affecting the number of sections displayed. Finally, explore your Zendesk Help Center settings for any restrictions impacting section visibility. If these steps don't resolve the issue, consider reaching out to your theme developer or Zendesk support for further assistance in troubleshooting the problem.
  • Ral Risos

    Hi Elaine,

    The configuration is correct and everything has been checked yet pagination still does not show and 3 sections are still hidden.


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