Guide advice and troubleshooting
How to manage the help center
- Why are users redirected to https://yoursubdomain.zendesk.com instead of my host-mapped address?
- How can I see a list of users who are following a section or an article in Guide?
- How do my customers see their tickets if they're in multiple organizations?
- Why are Integrations blocked from accessing my help center?
- Users are prompted for CAPTCHA when using my help center
How to fix issues with the community forum
- Can I embed media in Gather posts?
- How do I use @mentions in Zendesk Gather?
- How can I list all community posts on my Guide home page?
- What does Follow mean in Guide or Gather?
How to use the help center
- What determines the help center language that users see?
- Images in a Help Center appear blurry or distorted
- Can I edit article URLs?
- Can I restrict access to articles?
- What are the attachment limits in Help Center?
How to customize the theme of the help center
- My help center displays incorrectly
- Why does the word "empty" appear below a section or category in my help center?
- Can I replace the images in my help center?
- How do I remove the social media sharing icons in the help center?
- Develop, Bundle, Embed: Custom Page Implementation with React
Customer portal
- Requesters are unable to mark tickets as solved in the help center
- How many files can customers attach to a ticket through the web form?
- How can I disable the subject and description fields from the request form?
- Can I change the text of Submit a request in the Help Center?
- Can I add custom fields to my customer's view?
SEO and help center search
- Why doesn't my help center appear on search results?
- Redirecting traffic from deleted help center articles
- How can I prevent Google from indexing specific Help Center articles?
- Why isn't the content from Guide trial account indexed by Google?
- What are the differences between Instant Search, Article Suggestion, and Help Center search?