Issue symptoms
When searching the help center using the same term, one of the following occurs:
- Search results are identical.
- Some searches are returning more or fewer results than others.
- Searches are performed from different help center pages. For example, a home page search differs from an article page.
Conditions
- Native help center search is being used and not a third-party service.
Resolution steps
The reason for this result count discrepancy is the {{search}}
helper for articles, topics, and post templates has a scoped
parameter by default. This scopes the search to just that particular topic or category.
To disable this scoping functionality, you can remove the scoped-settings.scoped_kb_search
operator from the template. The results left should be {{search submit=false}}
.
If you would like to read more about how the {{search}}
helper functions, check out the documentation.
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