Issue symptoms
When searching the help center using the same term, one of the following occurs:
- Search results are identical.
- Some searches are returning more or fewer results than others.
- Searches are performed from different help center pages. For example, a home page search differs from an article page.
Conditions
- Native help center search is being used and not a third-party service.
Resolution steps
The reason for this result count discrepancy is the search helper for articles, topics, and post templates has a scoped parameter by default. This scopes the search to just that particular topic or category.
To disable this scoping functionality, edit your Copenhagen theme > below Search settings, untick Scoped search in Knowledge Base and Scoped search in Community > Save.
If the setting isn't found, you might be using a custom theme. Instead, edit your theme code > access the article_page.hbs template > remove the scoped-settings.scoped_kb_search operator from the template > Publish.
The results left should be {{search submit=false}}: