Issue symptoms

When searching the help center using the same term, one of the following occurs:

  • Search results are identical.
  • Some searches are returning more or fewer results than others.
  • Searches are performed from different help center pages. For example, a home page search differs from an article page.

Conditions

  • Native help center search is being used and not a third-party service.

Resolution steps

The reason for this result count discrepancy is the search helper for articles, topics, and post templates has a scoped parameter by default. This scopes the search to just that particular topic or category.

To disable this scoping functionality, edit your Copenhagen theme > below Search settings, untick Scoped search in Knowledge Base and Scoped search in Community > Save.
Feature

If the setting isn't found, you might be using a custom theme. Instead, edit your theme code > access the article_page.hbs template > remove the scoped-settings.scoped_kb_search operator from the template > Publish.

The results left should be {{search submit=false}}:scoped_false.png

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