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SEO and help center search

Optimizing content for SEO and help center search and solving general issues with SEO and help center search plus articles about the search functionality in Guide.


Some help center searches produce fewer results than other searches for the same term

Issue symptoms When searching the help center using the same term, one of the following occurs: Search results are i...

Edited Apr 03, 2024

0 votes  ·  0 comments

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Do Content Cues evaluate searches from Knowledge?

Question In Guide, do Content Cues consider searches performed in Knowledge? Is there a way to limit Content Cues to ...

Edited Jan 02, 2025

0 votes  ·  0 comments

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How can I see if semantic search is enabled in our account?

Question How can I see if semantic search is enabled in our account? When will we get it in our help center? Answer T...

Edited Sep 19, 2024

0 votes  ·  0 comments

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Why doesn't my help center appear on search results?

Question Why doesn't my host-mapped subdomain appear in search results? How long does it take for Google to reindex m...

Edited Jan 19, 2024

0 votes  ·  0 comments

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Can I edit article URLs?

Question Can I edit article URLs? Answer No, it is not possible to edit article URLs as they are system-generated u...

Edited Jul 26, 2023

11 votes  ·  7 comments

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Can I redirect traffic from deleted help center articles?

Question I have deleted articles from my help center. Can I redirect traffic from my deleted help center articles? An...

Edited Nov 18, 2024

7 votes  ·  57 comments

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How can I prevent Google from indexing specific help center articles?

Question How can I prevent Google from indexing specific help center articles? Answer You can restrict the articles t...

Edited Nov 17, 2023

4 votes  ·  10 comments

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Why isn't the content from Guide trial account indexed by Google?

Question Why isn't the content from my Guide trial account indexed by Google? Answer The content that you create in ...

Edited Jan 19, 2024

3 votes  ·  0 comments

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Can I verify my subdomain to be used in Google Search Console?

Question Can I verify my subdomain to be used in Google Search Console? Answer Yes. you can verify your subdomain t...

Edited Jan 19, 2024

2 votes  ·  0 comments

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What are the differences between Instant Search, Article Suggestion, and Help Center search?

Question In the Help Center there are 3 types of search: Native Help Center search Help Center instant search Articl...

Edited Aug 21, 2024

9 votes  ·  1 comment

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Can I redirect users from my previous support website to Guide without affecting SEO?

Question Can I redirect users from my previous support website to Guide without affecting SEO? Answer To minimize the...

Edited Nov 19, 2024

3 votes  ·  1 comment

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How do I exclude a help center page from being indexed by Google?

Question How do I exclude a help center page from being indexed by Google? Answer There are multiple ways that you ca...

Edited Dec 13, 2024

5 votes  ·  8 comments

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Can I report on help center usage?

Question Can I gather data on how my help center is being used? For example, can I report on articles created versus ...

Edited Jul 02, 2024

7 votes  ·  6 comments

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Why do my articles not appear in suggested articles on requests or Help Center search?

Question My search terms seem like they would apply to one of my articles, but the intended article does not appear w...

Edited Jan 19, 2024

12 votes  ·  8 comments

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How can I restrict Google from indexing my help center?

Question How can I restrict Google from indexing my help center? Answer If users need to sign in to be able to see yo...

Edited Jul 05, 2024

13 votes  ·  13 comments

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