Can I add custom fields to my customer's view?

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  • Randy Little

    It would be nice to have the ability to control the view your customer(s) see.  The ability to create and modify views is already standard functionality.  I understand you don't want your customer (end-user) creating their own views.  The requirement to support at least one end-user view seems like a very reasonable request for improvement to this system.

    For example, Priority.  The end-user should be able to sort and identify open tickets by priority, without having to open each ticket.

  • Martin Cubitt

    This would be great, including custom fields. The option to export the list would be helpful too and was a surprising omission.

  • Bobby Koch
    Zendesk Luminary

    Pretty wild that Zendesk uses custom fields in their own portal, but doesn't support it outright. Weird. 

  • John DiGregorio

    You can add a field to the existing view - However, you need to modify the code - there is an article on Zendesk that explains how

  • Kieran Flynn

    John DiGregorio can you provide a link to this article, I can't see any way of adding a custom field to the portal request list (requests_page.hbs), only the fields listed in this article

  • Kieran Flynn

    Looks like this is on the roadmap in this post

  • Jeff Bowden

    This feature needs to be added to better the customer experience, i have had to create custom reports and provide access to customers to view these to see the useful data from a ticket

  • Gorka Cardona-Lauridsen
    Zendesk Product Manager

    We are very happy to let you know that we have now added the ability to see custom fields to the new request list open beta and we will continue to add more features.

    You can read more in this announcement.

    What may also interest follower os this article is is that we have made the Request REST API allowed for end users, so you can now also build your own request list experience using the Zendesk APIs.


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