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Customer portal
Tracking customer requests in the customer portal, help to end users on how to use the portal, and content for admins about managing the portal.
Requesters are unable to mark tickets as solved in the help center
Edited Jan 20, 2023
0 votes · 7 comments
0
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7
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How many files can customers attach to a ticket through the web form?
Edited May 31, 2024
2 votes · 3 comments
2
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3
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Workflow: How to change the text "Submit a request" in the help center
Edited Aug 23, 2024
16 votes · 66 comments
16
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66
Comments
Can I add custom fields to my customer's view?
Edited Jul 26, 2023
7 votes · 9 comments
7
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9
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What are the customer portal ticket statuses?
Edited Nov 15, 2024
6 votes · 6 comments
6
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6
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Workflow: Add a disclaimer to a specific ticket form in help center
Edited Oct 02, 2024
13 votes · 15 comments
13
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15
Comments
Why are tickets missing from My activities in the help center?
Edited Sep 01, 2023
6 votes · 7 comments
6
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7
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Where can I preview my support request forms?
Edited Jan 18, 2024
13 votes · 0 comments
13
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0
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Workflow: How to add content to the Customer Portal in the help center
Edited Aug 14, 2024
5 votes · 13 comments
5
Votes
13
Comments
Workflow: Remove "Submit a request" link from the help center
Edited Sep 04, 2024
12 votes · 21 comments
12
Votes
21
Comments