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Customer portal

Tracking customer requests in the customer portal, help to end users on how to use the portal, and content for admins about managing the portal.


Requesters are unable to mark tickets as solved in the help center

Issue symptoms The option Mark as solved is no longer available for end users requesting tickets in the Help Center. ...

Edited Jan 20, 2023

0 votes  ·  7 comments

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How many files can customers attach to a ticket through the web form?

Question Is there a limit to how many files my customers can attach to a ticket through the web form? Answer The web ...

Edited May 31, 2024

2 votes  ·  3 comments

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3

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Workflow: How to change the text "Submit a request" in the help center

Change the text of the Submit a request link on your help center by editing the code in your theme. The workflow incl...

Edited Aug 23, 2024

16 votes  ·  66 comments

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Can I add custom fields to my customer's view?

Question I have custom fields on my web form that I would like to display in the table shown to my end users via the ...

Edited Jul 26, 2023

7 votes  ·  9 comments

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What are the customer portal ticket statuses?

Question What are the ticket statuses displayed on the My activities help center page? Why are they not identical to ...

Edited Nov 15, 2024

6 votes  ·  6 comments

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Workflow: Add a disclaimer to a specific ticket form in help center

Add a custom disclaimer or note in a ticket form in your help center to add context or important information before u...

Edited Oct 02, 2024

13 votes  ·  15 comments

13

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15

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Why are tickets missing from My activities in the help center?

Question I'm unable to find a specific ticket ID under My activities in the help center. Why are tickets missing from...

Edited Sep 01, 2023

6 votes  ·  7 comments

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Where can I preview my support request forms?

Question How I can preview the ticket form my customers need to fill in before they contact us? Answer By accessing ...

Edited Jan 18, 2024

13 votes  ·  0 comments

13

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Workflow: How to add content to the Customer Portal in the help center

Add extra ticket properties to the help center requests page with the Zendesk templating language, Curlybars, to enha...

Edited Aug 14, 2024

5 votes  ·  13 comments

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Workflow: Remove "Submit a request" link from the help center

In this tutorial you will learn how to remove Submit a request link from your help center. Remove the helper The help...

Edited Sep 04, 2024

12 votes  ·  21 comments

12

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