Can I edit article URLs?
No, it is not possible to edit article URLs as they are system-generated upon article creation.
Each article has a unique article ID and a slug. The URL structure allows for better crawling of your knowledge base by search engines like Google.
The slug is generated from the article title. While the slug is helpful for SEO, an article's URL can be reached with or without it. For example, you can reach this article that you are currently reading at:
- https://support.zendesk.com/hc/en-us/articles/4408894164634, or
- https://support.zendesk.com/hc/en-us/articles/4408894164634-Can-I-edit-my-articles-urls, or even
When you update the title of an article, the canonical URL changes to include a new slug that matches the new title. However, your end users can still navigate to a URL with the old slug, or with no slug at all.
For more information about SEO (Search Engine Optimization) for the help center, see the article: About search engine optimization (SEO) in help center.