How many files can customers attach to a ticket through the web form?

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  • Alex Bakman

    So the limit is 10, but when uploading - it says 20

    But only 10 accepted

    Could explain, please?

  • Kelli_Main Street Software

    Our users are receiving an error as well, and are only able to upload 5 or fewer files (they happen to all be csv or xls files that are fairly small - definitely well below the 50 MB). I submitted a support ticket, but was hoping to find a resolution sooner than 1 - 2 business days.

  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Kelli,
    If the end user were to login and submit the request while authenticated they'd be able to add as many attachments as they'd need. However, for spam prevention and security reasons, we hard code the limit of attachment on an anonymous request created via Help Center (contact form) to 5 attachments. 
    I hope this helps! Thank you!

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