Question

Is there a limit to how many files my customers can attach to a ticket through the web form?

Answer

The web form utilizes linked attachments and as such, authenticated end-users can submit up to 500 attachment files and the size limitation for a single file is 50 MB, as described in this section: Attachment size limitations.

Unauthenticated end-users have a hard code limit of five attachments for each web form request as a spam prevention policy. 

Note:  Requests submitted anonymously may encounter attachment limitations.

For related information, see this article: Can I change the attachment size limit in ticket comments?

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