What is the attachment size limit for ticket comments?
The maximum file size for attachments in ticket comments vary based on plan level. The maximum file size for each attachment is as follows:
- 1 MB for Essential
- 7 MB for Team
- 20 MB for Professional and Enterprise
At this time, there is not a possibility to increase these file sizes, so if you would like to send files that exceed these limits, you can choose to host those files on another site and send the hyperlink to the file.
Please see this support article for more information on attachments in tickets.