What is the attachment size limit for ticket comments?
The maximum file size for attachments in ticket comments vary based on plan level. The maximum file size for each attachment is as follows:
- 1 MB for Essential
- 7 MB for Team
- 20 MB for Professional and Enterprise
At this time, there is not a possibility to increase these file size limits, so if you would like to send files that exceed these limits, you will need to use another method. You can choose to host those files on another site and send the customer the hyperlink to the file, or, on the Team plan and above, you can look into using a file sharing app from our Marketplace, such as the Box app which would allow you to share larger files. For more information on attachments in tickets, see Adding attachments to ticket comments.