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Attachments and CCs
Common questions about ticket attachments and CCs, followers, and @mentions.
Why do the email addresses swap between the To and CC fields in some tickets?
Edited Feb 10, 2025
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How can I redact attachments on closed tickets with the API?
Edited Nov 12, 2024
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Why is my storage full after deleting tickets?
Edited Oct 16, 2024
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Error: Image cannot be pasted due to authentication requirements
Edited Jan 22, 2024
0 votes · 1 comment
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Why do I receive a missing attachment notification when submitting a ticket response?
Edited Nov 29, 2024
0 votes · 4 comments
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Can I automatically CC all users in an organization?
Edited Jan 22, 2024
2 votes · 2 comments
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Why are CCed users not receiving emails?
Edited Dec 04, 2024
3 votes · 4 comments
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4
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How can I tell what version of CCs I am using on my account?
Edited Jan 22, 2024
2 votes · 0 comments
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Are incoming ticket attachments scanned for viruses?
Edited Jan 22, 2024
14 votes · 27 comments
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27
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CCed email address not added to my ticket
Edited Jan 22, 2024
9 votes · 0 comments
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Can I attach files to tickets using the API?
Edited Dec 04, 2023
7 votes · 25 comments
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25
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Can I report on skipped tickets in Guided mode?
Edited Aug 21, 2024
4 votes · 11 comments
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11
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Can I change the attachment size limit in ticket comments?
Edited Jan 22, 2024
18 votes · 13 comments
18
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13
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How do I generate a user's last login date list?
Edited Aug 02, 2024
9 votes · 5 comments
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5
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How can I remove attachments from tickets?
Edited May 31, 2024
10 votes · 21 comments
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21
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How do I add images into the body of a ticket?
Edited Jan 21, 2025
8 votes · 6 comments
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6
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Can I prevent customers from adding people to CCs?
Edited Jan 22, 2024
0 votes · 2 comments
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How can I download all attachments in a ticket?
Edited Jan 10, 2025
10 votes · 19 comments
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Edited Jan 10, 2024
17 votes · 7 comments
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7
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Users see red warning screens when trying to access Zendesk or ticket attachments
Edited Aug 21, 2024
5 votes · 0 comments
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Is it possible to make ticket attachments password-protected?
Edited Jan 10, 2025
0 votes · 0 comments
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Troubleshooting common attachments issues
Edited Jan 10, 2025
9 votes · 0 comments
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