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  1. Zendesk help
  2. Support
  3. Support advice and troubleshooting
  4. Attachments and CCs
  1. Zendesk help
  2. Support
  3. Support advice and troubleshooting
  4. Attachments and CCs

Attachments and CCs

Common questions about ticket attachments and CCs, followers, and @mentions.

  • Can I automatically CC all users in an organization?
  • Why are CCed users not receiving emails?
  • How can I tell what version of CCs I am using on my account?
  • Are incoming ticket attachments scanned for viruses?
  • CCed email address not added to my ticket
  • Can I attach files to tickets using the API?
  • Can I report on skipped tickets in Guided mode?
  • Can I change the attachment size limit in ticket comments?
  • Can I create a view of tickets I'm CC'd on? 
  • How do I generate a user's last login date list?
  • How can I remove attachments from tickets?
  • How do I add images into the body of a ticket?
  • Can I prevent customers from adding people to CCs?
  • How can I download all attachments in a ticket?
  • Why can't I BCC?
  • Users see red warning screens when trying to access Zendesk or ticket attachments
  • Is it possible to make ticket attachments password-protected?
  • How can I troubleshoot attachments issues?
  • Can I automatically CC all users in an organization?
  • Why are CCed users not receiving emails?
  • How can I tell what version of CCs I am using on my account?
  • Are incoming ticket attachments scanned for viruses?
  • CCed email address not added to my ticket
  • Can I attach files to tickets using the API?
  • Can I report on skipped tickets in Guided mode?
  • Can I change the attachment size limit in ticket comments?
  • Can I create a view of tickets I'm CC'd on? 
  • How do I generate a user's last login date list?
  • How can I remove attachments from tickets?
  • How do I add images into the body of a ticket?
  • Can I prevent customers from adding people to CCs?
  • How can I download all attachments in a ticket?
  • Why can't I BCC?
  • Users see red warning screens when trying to access Zendesk or ticket attachments
  • Is it possible to make ticket attachments password-protected?
  • How can I troubleshoot attachments issues?
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