Requesters are unable to mark tickets as solved in the help center

Issue symptoms

The option Mark as solved is no longer available for end users requesting tickets in the Help Center.

Resolution steps

The option for end users to mark their tickets as solved under My Activities is only available under the below conditions:

• Ticket type cannot be a problem, it must be a question, task, or incident.
• The ticket must be assigned to an agent.

If the ticket in question meets the above conditions, then it is possible that the code for this feature may have been removed as part of some custom coding.

To re-add the code

1. Customize your help center theme.
2. Access the Request page (request_page.hbs) template.
3. Re-add the default code you can find attached to this article.