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Why are Integrations blocked from accessing my help center?



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Ronan McHugh

Zendesk Employee

Edited Jun 12, 2024


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In the Answer above, you provide a link to the developer portal documentation. Upon landing on that page, I search for API Path and find nothing useful. Can you provide a specific link?

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JR Lausin

Zendesk Customer Care

Hi Leslie,

If you're referring to our API reference you can try this link.
https://developer.zendesk.com/api-reference/

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Hi JR Lausin,

Yes, I'm familiar with the API Reference. I'm referring to the "Answer" paragraph above which does not provide a useful link. It says:

"Bot Management is applied only to user paths, not API paths. In general, integrations should use API paths rather than user paths. If your integration is using a non-API path, use an appropriate API path as documented in the developer portal."

So if applications should use API paths rather than user paths, then what is the API path to send the application to the help center? 

In our specific case, if I want the Google Play store to link to a specific article that is published in a publicly accessible Zendesk Help Center, what the correct API path to use for this?

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JR Lausin

Zendesk Customer Care

Hi Leslie, 

I believe you have already moved this request into a ticket. Which is the best approach so we can assist you with API inquiry without worrying of disclosing any of your sensitive data.

Best,

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