Subscribing to status notifications for your account

To help you monitor your account status, you can choose to receive emails when a service incident affects your account by subscribing to incident notifications via email and SMS. You can subscribe directly from the Zendesk status page. Agents and admins also have the option to subscribe from their Support account.

This article contains these topics:

• Subscribing to status notifications from the Zendesk status page
• Subscribing to email status notifications from Support
• Managing status notifications
• Cancelling status notifications

Related articles

• Monitoring your account status on the Zendesk Status page

Subscribing to status notifications from the Zendesk status page

You don’t need an account login or Support access to subscribe from the status page. Also, with this method, you can select which types of status notification you want to receive and the method by which you want to receive them.

Anyone with a Zendesk subdomain name and email address can subscribe to status notifications. You can create a subscription for any of the Zendesk subdomains you want to monitor.

To subscribe to status notifications from the status page

1. In your web browser, go to https://status.zendesk.com to open the Zendesk Status page.
2. Enter your subdomain in the search box.

   For instance, if your Zendesk URL is mycompany.zendesk.com, enter the subdomain mycompany.

3. Click Check status.

   Your subdomain’s status is displayed.

4. Click Subscribe.

   

   A subscription request appears.

   

5. Enter an email address for your subscription, then click Request setup link.

   A success message appears and a one-time use verification email is sent to your inbox.

6. Open the verification email in your inbox and click the Set up status notification subscription link.

   

   The link opens a Subscription setup page.

   

7. (Optional) If you want to receive notifications via SMS, enter a phone number and click Verify.
8. Select the products to include in your status notifications and which method to receive them on, then click Confirm subscription.

   You can Select all products or individual products.

   A Success message appears. Whenever a service incident affects any of the products you have selected, you will receive an email notification.

Subscribing to email status notifications from Support

Administrators and agents can choose to receive emails when a service incident affects your account by subscribing to status notifications from Support. With this method, you can’t initially select which types of product status notifications you want to receive, but you can update them later via the status. See Managing status notifications .

To subscribe to status notifications from Support

1. Open your user profile by clicking the profile icon or photo in the upper-right corner of the page header, and selecting View profile.
2. Click the Preferences tab.
3. Click the Incident Email Notifications toggle to enable notifications.

   

   Emails are sent to the address on file when an incident occurs.

Managing status notifications

You can update your subscription. For example, you can update the list of products and services for each subdomain you’ve subscribed to or you can cancel a subscription.

To manage status notifications

1. In your web browser, go to https://status.zendesk.com to open the Zendesk Status page.

   

2. Click Manage subscriptions.

   A manage subscription request appears.

   

3. Verify your email address, then click Request link to manage.

   A success message appears and a one-time use verification email is sent to your inbox.

4. Open the verification email in your inbox, and click the Manage status notification subscriptions link.

   

   The link opens a Manage subscriptions page.

   

   If you have a subscription to more than one subdomain, select the subdomain you want to change.

   

5. Make any changes you want to the subscription, then click Save changes.

Cancelling status notifications

You can cancel your status notifications subscription to a specific subdomain or to all your subdomains. There are several ways to cancel status notifications.

To cancel status notifications:

• Click the Unsubscribe link in any verification or status notification email.

  

• Open the Manage subscription page.
  • Click Unsubscribe from <subdomain> to unsubscribe from all status notifications from a single domain, including the status notifications you set from Support.
  • Click Unsubscribe from all to unsubscribe from all status notifications from all domains, including status notifications you set from Support.

• Disable the Incident Email Notifications toggle on the Preferences tab of your View profile page to unsubscribe from all status notifications, including those you set from the System status page. See Subscribing to email status notifications from Support.