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Why are users redirected to https://yoursubdomain.zendesk.com instead of my host-mapped address?



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Madison Hoffman

Zendesk Digital Resources Team

Edited Mar 01, 2024


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2 comments

Authenticated agents and anonymous users will see the https://yoursubdomain.zendesk.com URL on the login page.

This is not exactly ideal, but not really a big problem. However, when customers click the sign-in button for one of our Help Centers (support.avative.com) they see the subdomain from another of our brands (https://stratanetworks.zendesk.com). Can this be fixed somehow?

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Gab

Zendesk Customer Care

Hi Shaun, 
 
If end-users are seeing the Zendesk subdomain of another of your brands, this could possibly mean that there may be something misconfigured with re-directing of pages. Your current host mapping setup seems to look fine on our end. 
 
Should you be experiencing any issues, please Contact Support so our team can further assist you. Thank you. 

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