Question
I have host mapping set up but when I visit my help center, Zendesk redirects me to https://yoursubdomain.zendesk.com. Why?
Answer
To ensure that all the settings are adequately complete, follow the instructions in the article: Host mapping - Changing the URL of your help center. For host mapping to work, have the hosted SSL setting enabled, as well as an SSL certificate uploaded to your Zendesk account.
Zendesk can provide you with an SSL certificate for your Zendesk at no extra cost. Alternatively, you can obtain a new certificate from your web hosting provider and upload it into your Zendesk account.
Agents who are authenticated and anonymous users will see this URL: https://yoursubdomain.zendesk.com on the login page.
For further information, see the article: Preparing an SSL certificate for upload to Zendesk.
2 comments
Gab
If end-users are seeing the Zendesk subdomain of another of your brands, this could possibly mean that there may be something misconfigured with re-directing of pages. Your current host mapping setup seems to look fine on our end.
Should you be experiencing any issues, please Contact Support so our team can further assist you. Thank you.
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Shaun Murray
This is not exactly ideal, but not really a big problem. However, when customers click the sign-in button for one of our Help Centers (support.avative.com) they see the subdomain from another of our brands (https://stratanetworks.zendesk.com). Can this be fixed somehow?
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