Users are prompted for CAPTCHA when using my help center

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3 Comments

  • Liam Kelly

    No. This is not alright. Why did this just start happening? We have not requested any captcha be added to OUR site.  We do not use a proxy. 

    This will upset our customers, Slowing them down from getting their answer is the exact opposite reason for why we use Zendesk. 
     

    2
  • Zachary Gilbert

    Yeah, I don't understand the desire to do this. I can understand if there is a comment abuse. But this is like an online store making you do a reCaptcha to buy something.

     

    Can you implement Google reCaptcha less reCaptcha? https://www.google.com/recaptcha/about/

    0
  • Scott Alesci

    This is an awful experience for our reps who are frequently in the help center. Installing an extension is a poor solution.

    0

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