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Can I see which user viewed a particular article on Zendesk?



Edited Sep 16, 2024


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Hi, I was testing the second option and was able to see the recent activity and pages viewed of users who had submitted a ticket in the past, but was unable to see the activity of active users who have never submitted a ticket. I know there are users actively viewing our help center because it says they had logged in recently but there wasn't an option for me to see which options they viewed. Is this an intentional part of the design? And if so, why?

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Christine Diego

Zendesk Customer Care

Hi Katie,
 
You can use prebuilt Knowledge Base dashboard that helps you understand how often your Help Center articles are being viewed, which articles are being voted up or down, and more. For more information you can check this article Analyzing your knowledge base activity with Explore
 
 

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Are there limitations to when the customer context page shows page views? Does it depend on where they open the ticket from? 

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