This page contains resources to help you set up and use Zendesk Guide.
Select your plan to filter resources:
On this plan you can provide end-users with a complete self-service support option. Plus you get custom themes and integrations, internal knowledge base, user permissions, customer portal, and agent article flagging and creation.
On this plan you can provide end-users with a complete self-service support option. You have all the great features of the lower plans, plus advanced user permissions, article lifecycle management with team publishing, multiple theme templates, and Content Cues to analyze knowledge base health.
This article contains the following sections:
- Getting started
- Setting up
- Theming
- Using Knowledge base
- Tickets and agents
- Reporting
- Developer resources
- Community resources
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Managing your theme
Customizing your theme
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Setting up and managing your knowledge base
Creating and editing articles
Managing articles and workflows
Managing permissions with user segments
Supporting multiple languages
Using Content Cues for knowledge base health
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Agent and end user guide
Spam prevention and content moderation
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Need more help?
Get Guide advice and troubleshooting help |
Ask the Guide community for advice or share your own |
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If all else fails, contact us. We're here to help.
8 comments
Dália Santos
O Zendesk não dá suporte para códigos personalizados, mas você pode ou conversar com seu time de desenvolvimento para realizar as alterações ou trocar ideias nos posts indicados.
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Vinicius Henrique da Silva
Dália Santos
Muitos comentários, inclusive de erros. Isso deveria ser algo nativo do Zendesk, a proposta para o guide não contemplar que o usuário consiga navegar nativamente por todos os artigos postados é uma falha terrível além de ser antiquado.
Qual a melhor forma que consigo contornar isso? O suporte do Zendesk pode auxiliar?
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Dália Santos
Nativamente isso não é possível, mas você pode verificar estes posts na nossa comunidade onde alguns clientes juntamente com nosso time discutem a melhor solução via edição de código Display all articles on category page e List all articles for each section(s) on the same category page.
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Vinicius Henrique da Silva
Como faço para exibir todos os artigos na página?
Ele só exibe 30 artigos e tenho mais.
Não encontrei opção de "proxima página"
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Arianne Batiles
Hi Basyl Durnan,
Unfortunately, we still don't have a tool to manage outdated/archived links. At the moment, this needs to be done manually. This is a good feature request and I'd like to encourage you to post this on our product feedback page.
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Basyl Durnan
If we are planning to archive an article, how can we see where all it is referenced in our guide to re-direct those links to the now archrived article?
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Rob Stack
Hi Chris Boerger, thanks for the question. While the plan filters are not a native Guide function, they can be set up with a little HTML trickery. I've set up an article in our tips and tricks section detailing how to do this. Please do let us know if you have any problems with it.
Creating Content filter buttons for your Guide articles
I hope this helps. Thanks!
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Christopher Boerger
How do you create the resources filters you have at the top? which systems/tools do you guys use at the documentation team?
Would love to hear from you ;)
Thanks Chris
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