Managing Guide themes from the Zendesk Marketplace

What's my plan?

Once you've installed Guide themes from the Zendesk Marketplace, use the procedures in this article to help you keep your themes up to date, make purchases, contact the theme developer, and more.

This article contains the following sections:

• Keeping your marketplace themes updated
• Viewing and managing your marketplace themes

Keeping your marketplace themes updated

When a developer updates a theme you have purchased or are trialling, you'll see a notification on the Themes page of Guide. You can manually download a new version at any time. If you've duplicated a theme, you can control which copies of the theme are updated.

Important: If you purchased a developer license, you can only update it if you haven't edited the theme's code. This is to stop the update from overwriting your custom code. When you purchase a developer license, immediately make a copy of it and customize the copy so you can continue to download updates.

To manually update a theme

1. In Guide, click the Customize design icon () in the sidebar.

   The Themes page opens.

2. On the theme you want to configure, click the options menu (), then choose Update available.

   

3. Review the details of the update, then click Update theme.

Viewing and managing your marketplace themes

The Purchased themes page provides a single place where you can view and manage themes you are trialing or have purchased. For help trialling, buying, and installing themes, see Using Guide themes from the Zendesk Marketplace.

To view and manage your purchased themes

1. In Guide Admin, click the Customize design icon () in the sidebar.

   The Themes page opens and shows you your current live theme, and any themes you've added to your themes library.

2. Click View purchases.

   The Purchased themes page opens displaying all of your purchased and trial themes.

   

3. Click the option button () next to any theme to access the following theme options:

   For trial themes

   • Buy now: Click to purchase the trial theme.
   • Add to theme library: Adds the theme to the theme library page in Guide.
   • Release notes: Displays the current release note for the theme.
   • Delete: Deletes the theme. When you delete a theme, you'll permanently lose any configurations or customizations you've made. You can always trial or buy the theme again from the Zendesk Marketplace.
   • Contact developer: Opens an email to the theme developer.

   For purchased themes

   • Add to theme library: Adds the theme to the theme library page in Guide.
   • Upgrade license: Upgrade the theme from a standard license to a developer license.
   • Release notes: Displays the current release note for the theme.
   • Contact developer: Opens an email to the theme developer.