Changing your help center design based on your end user language

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10 Comments

  • Federico Vezzoli

    I'm sorry to ask but I'm stuck at step 1:

    1. Click the Admin icon (  ) in the sidebar, then select Dynamic Content .

    Everything else is quite clear, but I'm unable to set any dynamic content...

    Any help?

    thanks

    0
  • Nicole Saunders
    Zendesk Community Manager

    Hi Federico,

    The first thing I'd check is your plan type, as this feature is only available to those on Professional or Enterprise plans. Can you confirm what plan type you're on?

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  • Mohd Hanif Bin Mohamod Rodili

    I've setup a DC but the DC return "Could not find the placeholder for dynamic content named hc-title"

    1
  • DJ Buenavista Jr.
    Zendesk Customer Care

    Hi,

    Thank you for reaching out to Zendesk Support.

    In regards to your concern, you need to create a new item from the Guide Admin > Dynamic Content and create the following dynamic content.

    Thank you!

    Kind regards,

    DJ Buenavista Jr. |
    Customer Advocacy Specialist |

    0
  • Stephanie Smith

    Hello! I'm having the same problem as Mohd Hanif Bin Mohamod Rodili. I set up a test dynamic content under support -> settings -> dynamic content and get "not possible to access `dc` in `dc.test`" error when I try to use it in my help center. 

    I don't see any dynamic content settings in the guide admin page. Am I missing a step?

    Thank you!

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  • Mohd Hanif Bin Mohamod Rodili

    Hi Stephanie Smith, please try dc ‘test’. The format has changed I think from dc.test to dc ‘test’

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  • Stephanie Smith

    That was it! Thank you so much Mohd Hanif Bin Mohamod Rodili!

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  • Mohd Hanif Bin Mohamod Rodili

    Good! You’re welcome Stephanie Smith 😊.

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  • Lilian Herman

    I've created the English default, but I don't see the Add Variant link anywhere.  What am I missing?

    0
  • Giuseppe
    Zendesk Customer Care

    Hi Lillan,

    The add variant should be located on the right side when you add your Dynamic Content. Here's a sample screenshot:

    If you're not seeing this, then it's possible that you haven't added other languages in your Zendesk Support. I suggest checking this article for more information about this - Adding multiple languages to Zendesk Support

    Tested this in my account by disabling other languages, and I now don't see the add variant button as well:

     

     

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