Enabling and disabling profiles in your help center

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  • Kelsey Davis

    If using SSO, and therefore user can only edit the description, how do they set an Alias if we allow them?


  • Clifford James Lacson

    Hello Kelsey,

    If you update the name as part of the JWT string then it will also update the User's name within Zendesk. From the Supported Attributes section: The name of this user. The user in Zendesk will be created or updated in accordance with this.

    Here is an article that outlines the process: Enabling JWT (JSON Web Token) single sign-on

    For SAML SSO, I believe this is implemented in the supported user attributes as well. Kindly check this article here: [Enabling SAML single sign-on
    ]( uhttps://support.zendesk.com/hc/en-us/articles/203663676-Enabling-SAML-single-sign-on#topic_d1r_523_l3rl )

    I hope this helps!

    Clifford James Lacson |Associate Customer Advocate|

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  • Jun Chen

    is there a way to collect all users' activities? like to rank users, awarding badges based on their activities / contributions.

  • Cheeny Aban
    Zendesk Customer Care
    Hi Jun, 

    What activities are you trying to collect? Does it include idle time and complete agent activity? If yes, you may want to download a third party workforce management tool from the Marketplace to capture those data. Nonetheless, you can capture all non-session activities of your agent in Zendesk Explore 
  • Josh

    I have the same question as Kelsey and Clifford's answer didn't help me

  • Kelsey Davis

    Thanks Clifford - I don't think this answers my question, I would need my customers to be able to edit/set up their own Alias. Since we are allowing it, can they still do so even though they can't edit other parts? Thanks


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