If you have localized content for your help center, you can manage translations for articles by flagging them as outdated, setting the default language, or deleting translations as needed.
This article contains the following sections:
Flagging a translated article as out of date
You can flag an article translation as outdated, meaning it needs to be updated.
You must be a Guide admin or an agent with publishing permissions to flag a translated article as out of date.
- Navigate to the translated article you want to set, then click Edit article in the top menu bar.
- Click the globe icon (
) on the collapsible panel, then select the language of the translation you want to flag.
- Click the Options button (
) on the translation, then select Flag. You cannot set the default language as flagged.
The translation is marked as Flagged so that you know it needs to be updated.
- To unflag the translation, click the Options button (
) on the translation, then select Unflag translation.
The Flagged tag is removed from the translation, and the translation is no longer flagged.
Setting an article translation as the default language
When you have article translations, you need to set one article as the default language. The article you set as the default cannot be removed.
- Navigate to the translated article you want to set, then click Edit article in the top menu bar.
- Click the globe icon (
) on the collapsible panel, then select the language of the translation you want to set as default.
- Click the Options button (
) on the translation, then select Set as default.
The translation now appears under the Default language section of the Translation panel, and all other article translations are listed under the Additional languages section.
Deleting a translated article
You can delete a translated version of an article if necessary. You cannot recover a deleted translation.
- Navigate to the translated article you want to delete, then click Edit article in the top menu bar.
- Click the globe icon (
) on the collapsible panel, then select the language of the translation you want to delete.
- Click the Options button (
) on the translation, then select Delete.
Note: If you are trying to delete an article that is currently the default language for the item, you must first set another article as the default language. - Click OK, to verify you want to delete the
translation.
The translation is permanently removed from the article.
12 comments
Sandrine Tarea
Hello,
I have 5 languages and 300 articles. But all the articles are not translated in every language yet... When people are reading an article in English (default), they can display it in Japanese for example, thanks to the dropdown menu.
But if the Japanese translation does not exist for this specific article, they are redirected to the Japanese home page of the knowledge base. I would like them to stay/be redirected to the English version with a message in a modal box explaining that this article is not translated yet.
How can I do that? Thank you for your help.
1
Monica
Sandrine Tarea This info from Zendesk on how to redirect from untranslated to an existing language.
0
Lilian Herman
Is there any way to detect the language code of labels in an article? When you click a label, the search results page opens, but the url to the search page is hardcoded to en-us:
I need a way to use the language code of the label in the url so the translated search page opens, and not the English page.
Any ideas?
0
Erica Girges
Labels inherently live on the default article so they will always return the default language. This article might be a bit more help in breaking that down. If you wanted to provide me with your use case for needing labels to support multiple languages then I might be able to provide a different solution.
Best,
Erica
0
Lilian Herman
Hi Erica,
Thanks for the quick response!
The best outcome would actually be if articles only showed labels for the current browser language. Showing all labels regardless of the language is going to be a huge issue once we add several more languages.
But if we can't accomplish that, then this is an issue:
When you click a label in an article it opens search results based on that label. Clicking a label always opens the results in the default language for the site, regardless of the language the browser is currently using. The preferred, and expected, behavior is that when using a browser in a language other than the default, and clicking a label in the translated language, the search results open in the translated language. Perhaps the following image will help:
0
Erica Girges
Apologies for the delay and thank you for clarifying your needs. The primary use for labels is more to assist Answer Bot with article recommendations or to organize articles based on relevancy. They can also be used to improve SEO for your help center. As you can see, they're not really meant to be used as a form of filtering searches for users by clicking on them. If you're finding an influx in users relying on labels for this other purpose we would definitely love to hear more about it in our Help Center feedback page here.
Best,
Erica
0
Miki Kanomata
Hello Zendesk team,
This documentation seems outdated. The icon is "Flagged" instead of "Outdated". Could you please update so I can use this article for our teams to use?
Thanks,
Monika
0
Elizabeth Williams
1
Miki Kanomata
Thank you for the quick update, Elizabeth! I will share this documents for the team :)
If I can provide another feedback, the "outdated" can be replaced as "flagged" for the section title and body.
Thanks!
0
Serhii Bazhan
Hello there!
I have an issue with a missing button for adding one of the language translations - the category and sections has been already created. Furthermore, I already have some articles which present required "+" icon for adding the relevant translation.
How can I fix the issue?
0
Katarzyna Karpinska
Hi Serhii Bazhan, thank you for letting us know that something is not working. I created a ticket for you to track the progress of this issue.
0
Rebeca
Is there a native way for the system to show when a translation is outdated?
Just as it works with dynamic content when you change the default language.
0