Using Zendesk Support and Zendesk Guide together

Return to top

5 Comments

  • Tranquility IOT

    What is the difference between a Support team of 3 Agents and Guide Professional of 3 agents; do we need both or only one.

    0
  • Jason Schaeffer
    Zendesk Customer Care

    Hello Tranquility,

    Thanks for reaching out! Guide and Support are two different products, but they are reliant on each other. You can have Support agents without Guide, but any agents with Guide would need to have Support as well. You can check out more on the below link and also live chat with Sales with any questions you may have.

    https://www.zendesk.com/pricing/#everyone

    0
  • Tranquility IOT

    Thanks. Will check

    0
  • pooja manchanda

    Hello Tranquillity,

    I have recently been provided access to Zendesk as an agent however, I need to access the help center and create articles on it. I do not see any option for doing that in the Help center or the admin center. Is there some access-related issue? Can you please help me with the same? Thanks.

    0
  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Pooja,
     
    Yes, you're correct, this is related to your roles and access to the Zendesk Guide. Please make sure that your administrator has provided you with the correct Guide role permission to be able to create articles. 
     
    For more information, please see these articles:
    I hope this helps. Thank you!
     
    0

Please sign in to leave a comment.

Powered by Zendesk