Using Zendesk Support and the Admin Center together with Zendesk Guide

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3 Comments

  • Tranquility IOT

    What is the difference between a Support team of 3 Agents and Guide Professional of 3 agents; do we need both or only one.

    0
  • Jason Schaeffer
    Zendesk Customer Care

    Hello Tranquility,

    Thanks for reaching out! Guide and Support are two different products, but they are reliant on each other. You can have Support agents without Guide, but any agents with Guide would need to have Support as well. You can check out more on the below link and also live chat with Sales with any questions you may have.

    https://www.zendesk.com/pricing/#everyone

    0
  • Tranquility IOT

    Thanks. Will check

    0

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