If you have Help Centers for multiple brands, you can easily switch from one Help Center to another.
To view a branded Help Center
- In one of your Help Centers, click the brand drop-down in the top menu
bar and select another brand.
If necessary, from Support, first click Zendesk Products (
) in the upper right and select Guide to open Help Center.
This option is only available if you have set up multiple brands.
6 comments
Ania Brych-Kadzinska
so where does the end-user see it?
I went to our support page and there is no drop-down menu to see two different brans help center.
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Josh
Thank you for messaging us. The screenshot in the article is only visible for the account owner and admins of the account. For the end-user - they will need to directly type the URL of your brand to get there.
1
Ania Brych-Kadzinska
I am the admin....
0
Josh
Great! If you are an admin you can definitely see this inside your Guide settings if you are testing it. However, just like you mentioned the end-user will never see this as this is intended only for admins when testing the help center.
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Micky Clutario
Hi, could someone assist with the following issues:
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Hiedi Kysther
Hey Micky Clutario
I created a ticket on your behalf so we can discuss your concerns further. Please check my email for more information.
Have a great day!
0