If spam appears in your help center, you can remove it by marking it as spam. You can mark any knowledge base comment (or community post or comment if you have Gather), as spam directly in the post or comment. Over time, this helps the spam filter learn to better identify spam based on what you've manually marked.
When you select mark as spam, the post or comment is moved to your spam queue, and you then have the option to also suspend the user, so that they cannot sign in to your help center, and remove all their content at the same time.
You must be a Guide admin to mark a post or comment as spam (see Using the spam filter to prevent spam in your help center).
This article covers the following topics:
Marking a community post as spam
You can manually remove a spam post in your community by marking it as spam. After you select mark as spam and the post is moved to your spam queue, you have the option to also suspend the user and remove all their content at the same time.
To mark a community post as spam
- In the post you want to remove as spam, click the Post actions icon (
), then select Mark as spam.
The post is removed and moved to the spam queue. It will automatically be deleted from the spam queue after 30 days.
- If you'd also like to suspend the user and remove all their content, click Suspend
user and remove all content by this user at the top of your help center.
Marking a comment as spam
You can manually remove a spam comment in your knowledge base or community by marking it as spam. After you select mark as spam and the comment is moved to the spam queue, you have the option to also suspend the user and remove all their content at the same time.
To mark a comment as spam
- Beside the comment you want to convert to a ticket, click the Comment actions
icon (), then select Mark as spam.
The comment is moved to the spam queue. It will automatically be deleted from the spam queue after 30 days.
- If you'd also like to suspend the user and remove all their content, click Suspend
user and remove all content by this user at the top of your help center.