You can create a ticket from a comment on a knowledge base article. When you do, a ticket is created in your instance of Zendesk Support with the body text from the comment and a link to the comment. The ticket number link appears beside the comment in the knowledge base article.
Related article:
To create a ticket from a comment on a knowledge base article
- Beside the comment you want to convert to a ticket, click the Comment actions
icon (
), then select Create a ticket.
- Make any changes to the subject or description of the ticket as needed, then select
yourself or the poster as the requester of the ticket.
If you select the person who made the comment as the requester, that person will receive an email notification.
- Click Create ticket.