Creating a ticket from a comment on a knowledge base article

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4 Comments

  • Lisa

    Hi, 

    Is there anyway to automate the creation of a ticket from any comment left on an article??

     

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  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Lisa,
     
    At this time, unfortunately, we don't support the function to automatically create tickets from all comments on Help Center articles.
     
    It may be something you can complete using our API, although it's outside of scope to provide custom code such as this. We can suggest that you utilize our [posts] and [post comments] endpoints in this process. Essentially, you would run a cron job that checks for new content on these two endpoints, and if found [creates a new ticket] based on the found contents.
     
    We realize that's not going to be a perfect solution so we also like to suggest that you add this request to our Product Feedback page. Our developers check the page regularly to determine which new features to implement and we think your request would be a popular one.
     
    I hope that help. Thank you!
     
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  • Nikki Stockton

    Does the comment notify anyone?

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  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Nikki,
     
    When you ask, "Does the comment notify anyone", could you perhaps provide more details about your use case? Any additional information is helpful. Thank you!
     
    0

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