Creating articles with the Knowledge Capture app

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4 Comments

  • Rich Andersen

    Hi,

    I was just wondering what happens after step 8 once the Agent clicks Save? Where does the new article appear so the Help Centre Manager/Admin can approve and publish?

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  • Maggie Ungerboeck
    Community Moderator

    Hi Rich,

    It is saved in Guide. You can view it from Guide by clicking the Guide Admin option next to the logged in user information. You should see it in the In Progress section on that screen.

    Thanks,
    Maggie

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  • Saeleum

    This app is amazing. But, is there a way to create articles with the template from the Zendesk guide, not from a ticket? 

    We have a separate team who only creates article. I want to make them to use the same template generated from the knowledge capture app to make all articles to be consistent. 

    Thank you for your help
    Saeleum

    1
  • Cheeny Aban
    Zendesk Customer Care

    Hi Saeleum,

    As of the moment, that is not yet possible with the Knowledge Capture App, but we understand your need for this functionality so I am marking your comment as Product Feedback. We truly value customer feedback and your voice and votes in the product feedback topics in the community help influence future Zendesk functionality.

     

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