Enabling Google Analytics for your help center

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9 Comments

  • Joel Courtney

    As per above, can Zendesk confirm that GA4 support is on the roadmap?

    1
  • Dan Vega

    I made a Minerva interactive step-by-step guide to help you walk through enabling Google Analytics in Zendesk. This is for those using Universal Analytics Tracking IDs and not the updated Google Analytics 4. Minerva is a guide that shows you where to click, and what to do next, so you can set this up on your own account. You can follow the link here for the step by step instructions:

    https://www.minervaknows.com/howto/minervateam-zendesk-com-enabling-google-analytics-in-your-zendesk-help-center-yyevv1psvxbc.html?utm_source=forums&utm_medium=dan&utm_campaign=zendesk

    1
  • Joel Courtney

    @... sadly that doesn't work for the new Google Tag assets. Perhaps you could clearly label it as legacy Google Analytics configuration?

    0
  • Dan Vega

    Hi Joel, thanks for taking a look and pointing that out. I have updated my comment to make it clear. Thanks again!

    0
  • Heather Firth

    Can you use a G code on the light version of the zendesk guide?

    0
  • Sabra
    Zendesk Customer Care

    Hey @...! A G- code will not work; a UA- code is required. 

    0
  • Colton Henderson

    Hi. I converted our Google Analytics property to the old style with the UA code. I entered and enabled it in Guide settings. However, I can't see any activity beyond the homepage. Any ideas why? Anything I can try?

    0
  • Sabra
    Zendesk Customer Care

    Hey @...! It can take a day or two for data to show up in Google Analytics dashboards/reports after adding the tracking ID in Zendesk Guide. That being said, activity beyond the homepage is expected to be captured. 

    0
  • Colton Henderson

    @... Yes it did start showing up now! Thanks for checking in. Now just trying to get the custom dimensions captured correctly. 

    Ive read this thread multiple times and keep trying different things mentioned in the comments. I'll comment on that thread in a couple days if I haven't got it sorted.

    https://support.zendesk.com/hc/en-us/articles/204279766?page=3#comments

    0

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