Changing the article owner

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5 Comments

  • Jahn Jerenz Bronilla

    I cant seem to find this attribute in Explore KB Dataset.

     

    Can someone help me?

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  • Sabra
    Zendesk Customer Care

    Hey @...! Article owner is not currently one of the attributes available with the Guide: Knowledge Base dataset in Explore. You can check out this article, Metrics and attributes for Zendesk Guide, for a list of all the attributes available with the dataset. 

    I was going to recommend that you cross-post in our Explore Product Feedback Forum so our Product Managers can review and others in the community can see, but it looks like you have already done that here: Group Owner in Explore for Guide

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  • Ronja Sindek

    Hi, we are creating help center articles via API and now we wonder how to fill in the "Owner". In the API documentation is no declaration therefore available. 

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  • Kristian Tungland

    Why is it that comments on an article goes to the author and not the owner? Is there a way to change this behavior? 

    You can set a whole group as an owner of articles. And it would be great if all members of this group could get a email when new comments are added.

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  • Brett Bowser
    Zendesk Community Manager

    Hey Kristian,

    There's no way to change this functionality at this time, however, I do agree that this would be a great solution to ensure that all members of a group will receive comment updates on an article.

    I'll be sure to pass this along as feedback to our Guide product managers.

    Thanks so much for taking the time to share this with us!

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