Tidying up the suggestion list means dismissing content cues and suggestions as you see fit.
To dismiss a content cue
- Click to open the cue you want to dismiss.
- In the open cue, click Dismiss cue.
- (Optional) In the feedback window, indicate whether the cue was helpful by
clicking Yes or No.
It is the same if you have been working on the cue:
- On the cue you have finished working on, click Dismiss cue.
The cue is removed from the suggestion list for 90 days. After 90 days, the article or topic suggestion is re-evaluated by Content Cues and added back to the suggestion list, if appropriate.
If you don't dismiss a cue, it is automatically removed from the suggestion list after 30 days.
3 Comments
I'm seeing content cues that say they were created last year...why aren't they being removed automatically after 30 days as stated at the end of the article above?
The 30 days automatic removal is from the date it was evaluated not the date the article was created.
Dane could you add some more context on the 30 day dismissal period?
What is considered an evaluation? Is that referencing when Context Cues found another relevant ticket to include in the cue? Or is it an indicator of someone opening the cue? We have a few that are showing as several years old but they are topics we'd expect to come up frequently (common product names) but they've been opened in the past (though not dismissed) and they still show? Is there something we are missing for automatic dismissal?
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