Dismissing Content Cues to tidy up the suggestion list

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3 Comments

  • Sally Anne Dishong

    I'm seeing content cues that say they were created last year...why aren't they being removed automatically after 30 days as stated at the end of the article above?

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  • Dane
    Zendesk Engineering
    Hi Sally,
     
    The 30 days automatic removal is from the date it was evaluated not the date the article was created.
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  • Dan Cooper
    Community Moderator

    Dane could you add some more context on the 30 day dismissal period? 

    What is considered an evaluation?  Is that referencing when Context Cues found another relevant ticket to include in the cue?  Or is it an indicator of someone opening the cue?  We have a few that are showing as several years old but they are topics we'd expect to come up frequently (common product names) but they've been opened in the past (though not dismissed) and they still show?  Is there something we are missing for automatic dismissal? 

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