Viewing article events in History view

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4 Comments

  • Cassie Ng

    Hi! Any API endpoint to pull the same data as the history view?

    0
  • DJ Buenavista Jr.
    Zendesk Customer Care

    Hi Cassie,

    Thank you for reaching out to Zendesk Support.

    In regards to your concern, as per our developer's documentation regarding Guide: https://developer.zendesk.com/api-reference/help_center/help-center-api/articles/ we currently don't have any API endpoint for viewing the article events in History view. Looking at the document, the nearest would be edited_at but it will only show the time the article was last edited in its displayed locale.

    Thank you!

    Kind regards,

    DJ Buenavista Jr. |
    Customer Advocacy Specialist |

    0
  • Peter Frutchey

    Hello Zendesk Team!

    Are there any timeline limits for article history within Guide? For example if the change / article version is 24 months old is it still accessible? We are required to maintain the historical record of articles for auditing purposes. Thanks in advance.

     

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  • Ryan McGrew
    Zendesk Product Manager

    Hey Peter Frutchey,

    We maintain article history in perpetuity. So there's no time limit on the storage of this information.

    Thanks!

    0

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