You can disable comments on individual articles as necessary. When you do so, the article indicates that it is closed for comments at the bottom of the article.
If you need to disable comments for multiple articles at once, see Updating knowledge base articles in bulk or use the Help center API (Update Article).
Tip: If you want to hide existing article comments, see Hiding article comments using
Curlybars.
To disable comments for an individual article
- Navigate to the article, then click Edit article in the top menu
bar.
- If the Article settings panel is not displayed in the sidebar, click
the Article settings icon (
) to expand the panel.
- Click the Placement card to expand the Placement panel.
- Deselect Turn on comments.
- Click Update settings.