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Using content publishing flows


About article verification and how it works

What's my plan? Quick Look: Guide admin > Settings icon > Article verification Verification is an article settin...

Edited Jun 21, 2024

1 vote  ·  16 comments

1

Vote

16

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Updating knowledge base articles in bulk

What's my plan? Quick Look: Manage articles () > select articles > bulk actions menu From an articles list, you ...

Edited Jun 21, 2024

4 votes  ·  18 comments

4

Votes

18

Comments


Setting reminders to review and verify articles

What's my plan? Quick Look: Guide admin > Settings icon > Article verification Verification is an article settin...

Edited Jun 21, 2024

2 votes  ·  23 comments

2

Votes

23

Comments


Managing article verification rules

What's my plan? Quick Look: Guide admin > Settings icon > Article verification If you are using article verifica...

Edited Jun 21, 2024

2 votes  ·  17 comments

2

Votes

17

Comments


Archiving an article to move it out of your knowledge base

What's my plan? You can archive articles to remove them from your knowledge base. Archived ...

Edited Jan 23, 2025

6 votes  ·  5 comments

6

Votes

5

Comments


Viewing and restoring archived articles

What's my plan? You can access a complete list of your archived articles. From the article list, you can browse, ...

Edited Jan 23, 2025

4 votes  ·  3 comments

4

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3

Comments


Disabling comments for an article

What's my plan? You can disable comments on individual articles as necessary. When you do so, the ...

Edited Jul 12, 2024

8 votes  ·  12 comments

8

Votes

12

Comments


Promoting an article to the top of the section

What's my plan? You can promote articles in a section to draw attention to them. When you promote an ...

Edited Jul 12, 2024

2 votes  ·  17 comments

2

Votes

17

Comments


About Guide Team Publishing

What's my plan? Guide Team Publishing enables advanced knowledge management workflows, making it easy for te...

Edited Jun 21, 2024

17 votes  ·  10 comments

17

Votes

10

Comments


Analyzing your Team Publishing activity

What's my plan? Zendesk Explore features a prebuilt dashboard named Team Publishing that helps you un...

Edited Aug 27, 2024

4 votes  ·  16 comments

4

Votes

16

Comments


Reviewing, approving, and publishing articles with Team Publishing

What's my plan? Team Publishing includes states for articles that are ready for review and approved for pub...

Edited Jul 12, 2024

2 votes  ·  23 comments

2

Votes

23

Comments


Staging content updates for an existing article for review

What's my plan? With Team Publishing, you can create a work in progress version of an existing, live article, and st...

Edited Jun 21, 2024

5 votes  ·  6 comments

5

Votes

6

Comments


Creating new content for review

What's my plan? With Team Publishing, you can set up a workflow for new content collaboration or approval. A content...

Edited Jun 21, 2024

6 votes  ·  8 comments

6

Votes

8

Comments


Assigning or reassigning articles with Team Publishing

What's my plan? With Team Publishing, you can assign an article to an agent and add an internal note for th...

Edited Jan 02, 2025

4 votes  ·  10 comments

4

Votes

10

Comments