Enabling Chat for your help center

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  • Jahn Bronilla
    Community Moderator

    Hi Jennifer Rowe - just wondering why we dont have Web Widget (Classic) in our Sandbox? We only have the Mobile SDK.

    Will be doing some testing for Chat Web Widget but can't enable it since I can't see it in Admin Centre.

    NOTE: Web Widget Classic is available in production. 

    Hope you can check and let me know how to have this in Sandbox.

  • Brett Bowser
    Zendesk Community Manager
    Hey Jahn,

    I'd recommend chatting in with our Customer Care team so they can look into your Sandbox account with you. It's possible that we need to enable a setting on the backend to get you up and running. More information on contacting our Customer Care team here: Contacting Zendesk Customer Support
    Let me know if you have any other questions in the meantime.

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