What's my plan?

Available on Suite Growth plans and aboveAvailable on all Guide plans

Note: Guide customers who are not on a Suite plan must also have Zendesk Support and Zendesk Chat to use this feature.

Allow your end users to initiate chat sessions with agents through your help center.

Zendesk Chat is displayed in your help center through the Web Widget. You must first enable live chat in the Web Widget (Classic), then add it to the help center.

To include Chat in your help center

  1. In Admin Center, click Channels in the sidebar, then select Classic > Web Widget.
  2. Click the Chat toggle to enable Chat.
  3. Click the Setup tab, then click the Add to Help Center toggle.
  4. Click Save.

The following links provide more information on other aspects of configuring Chat, and working with the Web Widget (Classic):

  • Configuring components in Web Widget (Classic)

  • Setting up Chat in Web Widget (Classic)

  • Making the Web Widget (Classic) Chat-only (optional)

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