Changing the author for an article

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2 Comments

  • Tiffany Miller

    Must someone have User Type = Staff (i.e. agent or light agent) to be displayed in the Author drop-down?

    We'd like to post articles from users that are not a part of our company, for example. 

    Thanks!

    0
  • Jennifer Rowe
    Zendesk Documentation Team

    Hi @...,
    Yes, that's correct, only internal staff can be article authors. External end users cannot author articles in the knowledge base, but they can create posts in the community. 

    Hope that helps!

    0

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