Changing the author for an article

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8 Comments

  • Tiffany Miller

    Must someone have User Type = Staff (i.e. agent or light agent) to be displayed in the Author drop-down?

    We'd like to post articles from users that are not a part of our company, for example. 

    Thanks!

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  • Jennifer Rowe
    Zendesk Documentation Team

    Hi @...,
    Yes, that's correct, only internal staff can be article authors. External end users cannot author articles in the knowledge base, but they can create posts in the community. 

    Hope that helps!

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  • Lucie Broz

    Hi, it seems like we lost the option of changing the author recently. Now only my name appears in the drop-down and no other options.

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  • Dane
    Zendesk Engineering
    Hi Lucie,
     
    If you are currently on Enterprise, you need to click article settings for you to see the option to change the author.
     

     
    Hope this helps.
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  • Lucie Broz

    Thank you Dane, yes, that is the dialog I am looking at. The Author drop-down menu is empty for me (and all my colleagues). We were able to see each other's names in the drop-down before and were able to change the author, now we cannot do that anymore. 

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  • Dane
    Zendesk Engineering
    Hi Lucie,
     
    If that's the case, I would like to investigate it further. I'll create a ticket for you. Please wait for an update via email.
    0
  • Sarah Lowenstein

    Dane This is also happening on our account as well, and we have an Enterprise plan.

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  • Dane
    Zendesk Engineering
    @Sarah,
     
    A further investigation is needed on this matter. I'll create a ticket for you. Please wait for my update via email.
    0

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