You can easily change the author for a knowledge base article. You can select any agent as the author of an article, regardless of their article management permissions. External end users cannot be article authors.
If you need to change the author for multiple articles at once, see Updating knowledge base articles in bulk.
To change the author for an article
- In your help center or in Guide, navigate to the article where you want to change
the author, then click Edit article in the top menu bar.
- If the Article settings panel is not displayed in the sidebar, click the
Article settings icon (
) to expand the panel.
- Click the Placement card to expand the Placement panel.
- In the Author field, click the author's name, then search or scroll to select
a new author.
You can select agents only. External end users cannot be article authors.
- Click Update settings.