Understanding help center search methods: instant search, native search, article suggestions, KC app

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3 Comments

  • Flair Customer Support

    I love Knowledge Capture!!

    1
  • Joshua Barnard

    Hi Jennifer Rowe,

    How does the Knowledge Capture app search work? Does it include title and body text, partial or full word match?

    Thanks,

    Josh

    0
  • Josh
    Zendesk Customer Care
    Hi Joshua!
     
    Thank you for messaging us. KCApp search works includes all of those. So mainly, agents search for keywords and in the search result of KCapp provides all results with the specified keywords or phrases. 

    You can also check this resource to know more about Knowledge Capture App.
     
    Best,
    0

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