Viewing a list of all unverified articles that need verification

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4 Comments

  • Annamarie Jackson

    What's the difference between "Needs Verification" and "In Progress"? (and what is each setting on the article waiting for to move it along to publication?)

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  • Maggie Ungerboeck
    Community Moderator

    Hi,

    Needs verification means that it has met one of the configured verification rules so someone needs to review the information in the article for accuracy. Need Verification articles have a verification button in the edit view that you click to verify it rather than republishing it. In addition, articles that need verification are still published - they are just "marked" as needing review in the back end.

    In Progress means that someone has made some kind of change to the article but those changes have been submitted for review or published. They are what some consider as "drafts." These articles either need to be submitted for review, published, archived or rolled back to the previous published version to be removed from the In progress section.

    Hope that helps. Let me know if you have any other questions!

    Thanks,
    Maggie

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  • Henriette Aubert Stenmarch

    Hi

    As of January 2021 articles are no longer listed when I open Manage articles. That is existing articles that I have opened and the ones that I have created in January are listed, but that is it. I have tried to filter the list to list articles that were created more than 1 year ago, where I am the owner etc. etc., but it only lists the ones that have been worked on this year (2021).

    Due to this we are not able to link to articles using the link functionality.

    That is, what we now need to do is select the option View in Help center (or something like that, we use Norwegian) on the article, and then copy the URL, like this

    What may be causing this?

     

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  • Maggie Ungerboeck
    Community Moderator

    Hi,

    Are the articles you are trying to link to at a published status? For them to show in that third tab, they do have to be at a published status. Do you also use any other languages in your help center? Is it possible you are searching in one language but the article isn't available in that language?

    Thanks,
    Maggie

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