The help center editor provides toolbars and shortcuts that you can use to format your articles and content blocks. This is not the same editor that is used in community posts.
The following table describes the toolbar options that are available for the article and content block editors. Because the tools vary depending on whether you are editing articles or content blocks, the table identifies each tool with an "Yes" or “No” in the editor columns to identify the editor that supports that tool.
Toolbar button | Name | Action | Article editor | Content block editor |
---|---|---|---|---|
|
Headings | Insert HTML headings | Yes | Yes |
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Bold |
Bold or unbold text |
Yes | Yes |
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Underline | Underline or remove underline from text | Yes | Yes |
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Italic |
Italicize or remove italics |
Yes | Yes |
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Numbered list | Create or remove a numbered list | Yes | Yes |
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Bulleted list | Create or remove a bulleted list | Yes | Yes |
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Insert/edit link |
Create or edit a link and link text. You can link to a URL, heading in the article, or another article. See Inserting links. |
Yes | Yes |
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Source code | View or edit the HTML source code | Yes | Yes |
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Size | Increase or decrease font size | Yes | No |
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Text color | Change text color using the color selector | Yes | No |
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Align/indent |
Align text left, center, or right; indent or outdent text |
Yes | No |
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Insert image | Insert an image using the file browser. The image file size limit is 20 MB. See Inserting images. | Yes | No |
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Add video | Insert a video that is hosted on a supported service. See Inserting videos. | Yes | No |
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Table |
Create or modify tables using the menu options |
Yes | No |
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Block quote |
Apply block quote styling to text. Block quotes are set apart from the main text as a paragraph with visual styling. |
No | Yes |
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Code block | (Content block editor) Creates a block of pre-formatted code. Each code block is assigned a specific programming language and supports basic editing tools (for example changing the line indentation).
(Article editor) Creates a block of plain text that can be used to represent code. |
Yes | Yes |
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Code block type | Select or change the programming language that you want to apply to the code block. | No | Yes |
8 Comments
Hi Zendesk Team,
According to SEO best practices, just one H1 header should appear on each page. (For article purposes that H1 should be the Article Title and that is assigned in the template article.hbs)
The editor toolbar allows anyone to put 1 and more H1 headers. There is a way to remove H1 from the headers options in the dropdown list?
Hi Diego –
That's a really good point. For visibility, would you mind posting to our Feedback on Guide topic, using this template to format your post? That way our product team will see it, and other users can upvote and/or add their own comments to it. Thanks!
Hi Zendesk Team,
Is there a way to have a customized content template for all the existing Knowledge base articles? For instance, headings and sub-headings having different font sizes and colors....
We want to update all existing articles with a standard global template...
Is there a way to do "split-window" html editing in Guide?
Because everything that renders in Zendesk is governed by templates and style sheets, it would be really handy to split the article editing window into a WYSIWYG and an HTML window (instead of one or the other) and see how your edits are rendered in place with in real time. Swapping back and forth is a pain because it always goes to the top of the page and you have to scroll down if you are making a change to a piece of code in a table or a list, or if you tweaking an image tag, etc.
Hey Zendesk,
I see that you can change the color of text but is there a way to highlight the text? When you are looking to bring attention to information I find it easier to read text that is highlighted instead of colored font. It could also cause issues for customers that have vision impairments such as color blindness.
Thank you
One ubiquitous and critical button in pretty much all other WYSIWYG tool bars is confoundingly missing here: clear formatting. Since so much of our documentation starts elsewhere for necessary collaboration -- especially Google Docs -- it is incredibly tedious to have to deal with this in html to remove carryover artifacts when something is directly pasted over (which is of course super common).
Hi all, are you planning to add more toolbar actions to the Content Block editor?
We're looking for adding pictures and tables (also possibly video) to the content blocks, which is currently not possible.
You then could create content blocks as nice looking headers and footers for articles.
For the best visibility to our product team, would you mind posting your feedback to our Feedback - Help Center (Guide) topic, using this template? Thanks!
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