No one knows our products better than you. Zendesk loves hearing about how you use the tools and what you think would make them better. When you encounter something that doesn’t work the way you want, or you have an idea to enhance one of Zendesk products, we want to hear from you.
To share your suggestions, ideas, and feedback, post in our community forum. Before you post, read the product feedback guidelines, which include helpful information on writing an effective feedback post. You can also find a post template that you can copy and paste to make formatting easy. These are pinned at the top of each feedback topic.
Several topics are specifically for collecting feedback on various areas of our products. Put your post in the topic that aligns most closely with your feedback. If you’re not sure whether you’ve posted in the right place, don’t worry because the community managers will move your post to the right spot for you.
- Feedback - Admin Center
- Feedback - Ticketing system (Support)
- Feedback - Reporting and analytics (Explore)
- Feedback - Help Center (Guide)
- Feedback - Chat and Messaging (Chat)
- Feedback - Voice (Talk)
- Feedback - Community Forums (Gather)
- Feedback - Sales CRM (Sell)
- Feedback - Apps and integrations (Platform)
- Feedback - Zendesk WFM
- Feedback - Zendesk QA
- Feedback - Zendesk AI and automation
- Feedback - Mobile Apps
- Feedback - Developer Platform
Watch this short video to learn more about how the product feedback process works at Zendesk, and what happens with your feedback after you post it in the community:
To make sure you hear about product releases, be sure to follow the Announcements section in the Help Center, and check out the product blog in the community.