You apply a user segment to an article in your knowledge to set the view permissions for that article.
You can create an article list to view all articles with a specific view permission or if you have custom user segments, you can view a list of all articles where the user segment is applied directly from the user segment.
Viewing a list of articles with a specific view permission
You can create an article list to view all articles with a specific view permission based on a user segment.
To create an article list of all articles with a specific view permission
- In Guide, click the Manage articles () icon in the sidebar.
Your All articles list opens by default.
- Click Filters, then select View permission.
- Select a specific view permission from the list.
A list of articles with that view permission appears
- If you would like to save your list, click Save search as list.
Viewing a user segment and where it is applied
You can view a list of all articles where a user segment is applied directly from the user segment.
- In Guide, click the User permissions icon () in the sidebar.
- Click any user segment to open it.
Alternatively, you can click the options menu at the end of the user segment, then select Edit. You cannot edit the built-in user segments.
- In the user segment, click View articles that are only visible to this
segment.
A list of articles where the user segment is applied appears.