Enabling search across multiple help centers

If you have multiple help centers, you can configure your help center search settings to let users search across one or more of your help centers. You can decide which help centers to include in the search results and whether you want to include community content from those help centers.

You must have Guide Enterprise and Support Enterprise to support multiple help centers. You must be a Guide admin to enable search for multiple help centers.

Note: If you set up federated search, you can also configure your search settings to include external content sources in your search results. See Including external content in your help center search results.

To enable users to search across multiple help centers

1. In Guide, click the Settings icon () icon in the sidebar, then click Search settings.
2. Under Search sources, click Manage.

   

3. Review the search sources that are currently selected to appear in your help center search results, then click Manage search sources to add or remove sources from this list.

   

4. In the Manage search sources list, select the name of each help center you want to include in the search results. The name of each help center that's been activated for a brand appears in this list. You might not have a corresponding help center for each of your brands.

   If you want to include the community posts related to a help center, select the Community check box beneath the help center name. When you select a community to include in the search results, articles from the related help center are included by default and cannot be excluded.

   

5. Click Save.