Enabling search across multiple help centers

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  • Robin Johns

    Hi all,

    If Search is enabled across multiple help centres/brands, will answerbot consider this when suggesting articles during the ticket creation process, or does it only search the active brand?

    Thank you,


  • Juraj Jarmek

    Hello @...,

    Please note that Answer Bot will only suggest articles from the brand associated with the ticket.

    Hope that helps!

  • improveit! 360

    It would be great if the answer bot suggested articles as well.  Otherwise it doesn't really work to be able to search articles in the help center and not the bot.

  • Zsófia Spicze

    Hello Jennifer Rowe


    can you please give more insight into why the multiple brand search function does not work with Knowledge Capture / Knowledge, when looking for articles from within tickets? 

    It only shows articles in the "front end" of the help center, which does not really help. Can you please tell what setting is there to enable the multiple brand search from within tickets?


    Thanks so much!

  • Dainne Lucena
    Zendesk Customer Care

    Hi Zsófia Spicze,

    Would you be referring to this function in the Knowledge Capture app where you can choose which Help Center to search from? 


  • Megan Romero

    Will user segment permissions be respected across the brands? 



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