Enabling search across multiple help centers

Return to top

3 Comments

  • Robin Johns

    Hi all,

    If Search is enabled across multiple help centres/brands, will answerbot consider this when suggesting articles during the ticket creation process, or does it only search the active brand?

    Thank you,

    Robin

    0
  • Juraj Jarmek

    Hello @...,

    Please note that Answer Bot will only suggest articles from the brand associated with the ticket.

    Hope that helps!

    0
  • improveit! 360

    It would be great if the answer bot suggested articles as well.  Otherwise it doesn't really work to be able to search articles in the help center and not the bot.

    2

Please sign in to leave a comment.

Powered by Zendesk