Enabling search across multiple help centers

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2 Comments

  • Robin Johns

    Hi all,

    If Search is enabled across multiple help centres/brands, will answerbot consider this when suggesting articles during the ticket creation process, or does it only search the active brand?

    Thank you,

    Robin

    0
  • Juraj Jarmek

    Hello @...,

    Please note that Answer Bot will only suggest articles from the brand associated with the ticket.

    Hope that helps!

    0

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