Managing article verification rules

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  • Melissa Lindsey

    Are there any plans to offer more specific frequencies for the verification rules to fire on? For example, if we have a release on 6/1, it would be helpful to trigger verification rules based on that date to ensure documentation is updated per that release. Also, any plan to increase frequency to longer than 12 months? A longer max timeframe would be helpful for some of our articles. 

  • Catherine Michalak
    Community Moderator

    Hi there, 

    Is it normal that even though all verification rules have been deleted we still continuously receive notifications for all articles that are in "Need verification" state. And is there a way we can put a stop to that?



  • Josh
    Zendesk Customer Care

    Hi Catherine,

    Thank you for messaging us.

    If the verification rules are already deleted which is good to stop this, it's also possible that there are pending verification which is why notifications are still getting created.

    I would suggest checking this article for more information.


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