Using Google Tag Manager with your help center

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6 Comments

  • Geerten

    @... maybe a little late but I came across this clear video: https://www.youtube.com/watch?v=tKq_GEGnK2o  Maybe it helps

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  • Nicole Saunders
    Zendesk Community Manager

    Just wanted to share for everyone that I checked and Geerten's link does, in fact, go to a relevant video. It's safe to click. :) 

    1
  • Support Admin

    Are these instructions up to date? At the first steps it says, click Edit Theme. I do not have that function. I have Customize link for the current live theme. If I click that, then my option is to Edit code.  And then I have a document_head.hbs file. Is that the same thing as the Document Head template shown above?

     

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  • Geerten

    Yes, pasting the GTM script in document.head.hbs should do the trick. You also need the header.hbs ofcourse... (like what the article advises).

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  • Amie Brennan

    Hey Nicole Saunders Ryan McGrew,

    Could we please arrange for the screenshots within this article to be updated? They are displaying old versions of the Guide Theme editing window which might confuse people attempting to do this in the newer version of Guide theme UI. 

    Thanks in advance :)

    Amie

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  • Dave Dyson
    Zendesk Community Manager
    Hi Amie, thanks for the feedback! I've put in a request to our documentation team to update those screenshots.
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