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If you have created saved article lists, you can delete any list as needed and you can duplicate any list to create a copy of it. You can also share or unshare a saved articles list with all Guide admins.
You must be a Guide admin to share, unshare, delete, or duplicate an article list.
Sharing and unsharing a saved article list
If you created a saved article list, you can share your saved list with all Guide admins. Shared lists will be available to anyone who can access article lists. If you want to unshare a list, you can remove the shared list. When you remove a shared list, the list is no longer available as a shared list, but is still available as a saved list.
To share a saved article list
- In Knowledge admin, click Manage articles
(
) in the sidebar.
- In the left sidebar > Saved lists, select the list you want to share.
- In the Save list drop-down menu, click Share list.
- In the Share list dialog, click Share list to confirm.
The list is shared and a label appears beside the name of the list, indicating that it is shared. The list is available to anyone who can access article lists.
To remove (or unshare) a shared list
-
In Knowledge admin, click Manage articles
(
) in the sidebar..
- In the left sidebar Shared lists, select the name of the list you want to unshare.
- In the Save list drop-down menu, click Remove shared list.
The article list is no longer available as a shared list.
Deleting a saved article list
If you created saved article lists, you can delete any list as needed.
To delete an article list
- In Knowledge admin, click Manage articles
(
) in the sidebar.
- In the left sidebar Saved lists, select the name of the list you want to delete.
- In the Save list drop-down menu, click Delete list.
The article list is removed from your saved lists.
Duplicating a saved article list
If you created saved article lists, you can duplicate any saved list and modify it.
To duplicate an article list
- In Knowledge admin, click Manage articles
(
) in the sidebar.
- In the left sidebar, select the name of the list you want to duplicate.
- In the Save list drop-down menu, click Duplicate list.
- Name your new list, then click Save as new list.
The duplicated article list appears in your saved lists.
4 comments
Alison Eaton
How can I print the article list?
0
Ivan Miquiabas
Thanks for reaching out!
I am not sure of whaty you mean by printing article list, are referring just printing it out of the Guide admin? I am afraid there is no option to do that as of the moment, the same as exporting Guide articles, it is not yet a functionality as we speak, not on the roadmap as well as per this Community post.
Cheers!
0
Elizabeth Brown
Hi Zendesk team,
What do I do if the lists aren't displaying at all?
I'm getting a generic “something didn't work” message when I select them.
About half my lists aren't displaying at all: half are OK.
There's no option to delete the broken ones.
Any suggestions?
ETA: can't save new lists. Am logging a bug.
0
Andrew Chu
Is there any limit to how many “Save Search as” lists that one person/everyone can create? If yes, how many?
In case there is no limit or the limit is really high (a thousand or so), you can ignore my question :)
0