Assigning or reassigning articles with Team Publishing

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5 Comments

  • Alex Poon

    Various people on this thread asked about capabilities like group reviewers and alerts on the Q&A status. We at NorthShore.ai are building a modern content management system for CS teams alongside Zendesk and have addressed many of the points above. Check us out to see if we fit your needs.

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  • Adam Brown

    Hi, is there an option or workaround to be able to assign an article to multiple reviewers? 

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  • Dave Dyson
    Zendesk Community Manager
    Hi Adam, 
     
    There's not a way to assign an article to multiple users at the same time. As a workaround, if you had a defined approval path, you could include the list of who should be receive the next assignment, or a link to an external shared document with a list of who needs to be assigned, in the internal note you can include when assigning the article.
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  • Joanne Chow

    Is there a chance to retain the note history as a way to document the changes made and the rationale behind those changes?  

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  • Jupete Manitas
    Hi Joanne, thanks for writing in! 
     
    It is a limitation as we checked at the moment. Also, It is mentioned in this article and this part particularly "Reassigning an article to an agent", says that "It is not possible to retain a notes history". If you want to share your use case, please post this in our community as product feedback to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning. Thank you!
     
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