Fine Tuning: Help Center Customization

14 Comments

  • Official comment
    Jeremiah Currier

    @Alex, looks like copying the code in your screenshot directly from this article might copy 'smart quotes' instead of 'straight quotes'. That's what it looks like in your screenshot and that's how it's working for me. 

    Try deleting each smart quote in what you've copied into the JS part of your Help Center code and that should do it. 

    Here's a video I recorded showing me previewing the Search input field before/after my suggestion.

    Give it a try.

    -Jeremiah

    Application Engineer, Zendesk

  • Rim Hamdi

    Was about to ask if the discussion would be saved in case I missed it. Found answer here :) https://support.zendesk.com/hc/en-us/community/posts/203459706-Fine-Tuning-series-discussions

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  • Marybeth Sklar

    Is the reading information and Q&A somewhere else?

    0
  • Caitlin Wood

    Hi Marybeth,

    Lindsey will be posting Part 1 at 8am PT, Part 2 at 11am PT, and Part 3 at 2pm PT. After each posting she'll be here watching the comments section and responding to questions. You're encouraged to join the conversation simply by leaving a comment, so Lindsey and other customers who are following the post can chime in. 

    Hope that helps!

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  • Karen Farmer

    Hi Rim, 

    That's correct! The three parts of Lindsey's post and the discussion here in the comments section will remain online, so you'll be able to reference this at any point in the future.

    Thanks for joining!

     

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  • ihipsman

    Hello-

    On the web widget. Can it be modified to say help center and not just help

    .

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  • Lindsey Fischer

    Yes! It's on the settings page for web widget there are three options: Support, Contact Us or Feedback (located in the gear in the lower right of the agent/admin page). At the bottom it should have a drop down where you can change the text. 

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  • Wes Drury

    Great post so far Lindsey.  I'm following in case anyone has any questions on my responsive themes.

    1
  • Lindsey Fischer

    We just posted our 11am tips on Optimizing the Search experience. Join the discussion by posting in the comments section. 

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  • Alex Zlatkus

    I seemed to add the code in order to change the Search text, what am I doing wrong (see attached code)

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  • Jeremiah Currier

    @Alex, looks like copying the code in your screenshot directly from this article might copy 'smart quotes' instead of 'straight quotes'. That's what it looks like in your screenshot and that's how it's working for me. 

    Try deleting each smart quote in what you've copied into the JS part of your Help Center code, replace those with straight quotes, and that should do it. 

    Here's a video I recorded showing me previewing the Search input field before/after my suggestion.

    Give it a try.

    Update | This article has been updated so copying the code directly from this article now will be copying straight quotes instead of smart quotes.

    -Jeremiah

    Application Engineer, Zendesk

    1
  • Wes Drury

    @Jeremiah - Thanks for jumping in and resolving the issue.

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  • Alex Zlatkus

    Genius! Show how much I know about coding....thanks guys.

     

    Alex

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  • Rob Baker

    This was great @lindsay!  I started with Part 3 after we suffered a bot attack that generated a bunch of unwanted tickets this week.  It would be nice if the organization object exposed in Help Center included custom fields though.  To get the trick to hide the submit request button to work, we wound up having to tag a ton of organizations.

    EX:

    Object {name: "orgName", default: "domainName", tags: Array(0), isShared: false}

    NOTE the absence of organization_fields .

     

    0

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